What is the decisive reason you have stayed with HCG Payroll Outsourcing?
Even when we compare other providers at every contract renewal, we end up choosing HCG again because our manager handles the work in a way we can trust. They do not just look at the payroll data we submit. They understand our company policy, so they carefully catch the parts we might miss.
Beyond simply outsourcing payroll calculation, was there a case where HCG's expert advice or response made a real difference?
There was a case where an employee was no longer an executive after a merger and acquisition, yet executive severance pay still had to be applied in part for an earlier period. It was not a typical case, and the past history was hard to trace. Our manager checked cases at other companies, a tax accountant's opinion, and even the history in the old system, and then guided us through the risks and the alternatives. Thanks to that, our employees had no tax disadvantage and the company was able to process the severance pay safely.
There was also a time when wage negotiations were delayed and the entire retroactive amount had to be calculated and paid within a short window. Our manager made extra time to handle it when it was needed, so we were able to complete the payment without trouble despite the tight schedule.
Could you tell us what made you feel supported while working together, and what work you have been able to focus on as a result?
They always tell us in advance what they need to ask and what they will need from us, and when a reply is delayed, they tell us the reason, the current status, and even the date we can expect. That is a great help in our day-to-day work. Now that payroll runs reliably, I can focus more on business-facing HR work as an HRBP.
Finally, what advice would you give to a company that is considering payroll outsourcing?
If your company is still new to payroll work and has not stabilized it yet, I believe HCG can provide a service you can trust. It is not simply outsourcing a task. It is working with experts you can trust to take it on.
