HCG Payroll Outsourcing Launches a 'Year-End Tax AI Chatbot'

Human Consulting Group (CEO Park Jae-hyun, hereinafter HCG), a leading AI x HR tech company, announced that it has launched a generative-AI-based 'Year-End Tax AI Chatbot' and applied it to its payroll outsourcing service.

Through the 'Year-End Tax AI Chatbot,' HCG expects to process the large volume of inquiries that concentrate during the year-end tax season without delay, reducing operational gaps for client companies and raising the quality of its outsourcing service to a higher level.

The Year-End Tax AI Chatbot HCG launched enables users to resolve their year-end tax questions directly, 24 hours a day, regardless of time or place. First, 'Year-End Tax Law Consultation' accurately grasps the questioner's intent and interprets tax law for complex individual situations such as ▲whether the child deduction is advantageous for dual-income couples ▲how a mid-year hire submits the withholding receipt from a previous employer ▲whether a monthly-rent tax credit applies when a move-in report was not filed, then guides practical alternatives to reduce the chance of missed deductions.

'Deduction Item Guidance' thoroughly reflects the income tax law and deduction criteria that change every year, clearly laying out the easily confused statutory information and the required documents for each item. This helps employees avoid the disadvantage of losing deductions due to missing documents or input errors, and prepare their paperwork accurately in one pass. Finally, 'System Inquiry' resolves function questions and document-registration errors that arise while using the year-end tax system, reducing inconvenience during use.

By entrusting basic guidance and general tax questions to the Year-End Tax AI Chatbot and reorganizing its workflow so that experts concentrate on complex tax verification and high-difficulty case consulting, HCG plans to further improve inquiry response speed and consulting expertise.

Meanwhile, HCG's payroll outsourcing is a service in which dedicated experts verify and support the operation of payroll calculation, the four major insurances, tax filing, and year-end tax settlement. Through standardized processes and an operating framework, it runs stably even in the absence of a company's own staff, and its support for year-end tax inquiries effectively reduces the operational burden on companies. The service records a high customer retention rate, with a renewal rate of 98.9%.

Hong Jeon-pyo, head of division at Human Consulting Group, said, "The Year-End Tax AI Chatbot is a strategic investment to advance our premium outsourcing service by combining years of accumulated payroll operation data with conversational AI technology," adding, "As competition in AI HR · payroll services intensifies, we will keep innovating service quality with differentiated technological capabilities."